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Refund and Returns Policy

Thank you for shopping at TS Seller, your trusted online destination for quality products. We strive to provide you with a seamless shopping experience, but we understand that occasionally, you may need to return or exchange a product. Please read our Refund and Returns Policy carefully to ensure a smooth process.

1. Eligibility for Returns

  • We accept returns within 30 days from the date of purchase.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Items that are not eligible for return include perishable goods, personalized items, and gift cards.

2. Initiation of Return

  • To initiate a return, please contact our Customer Service team at [insert contact details] to obtain a Return Merchandise Authorization (RMA) number.
  • Clearly state the reason for your return along with your order number and item details.
  • Once you receive your RMA number, securely package the item(s) with the original packing slip and affix the RMA number on the package.

3. Shipping the Return

  • Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item(s).
  • TS Seller is not responsible for items lost or damaged during return shipping.

4. Processing of Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

5. Exchanges

  • If you wish to exchange an item for a different size, color, or product, please contact our Customer Service team to arrange the exchange.
  • Exchanges are subject to availability. If the desired item is not available, we will process a refund for the returned item as per our refund policy.

6. Exceptions

  • Certain items may be subject to additional return restrictions due to hygiene reasons or manufacturer policies. Please check the product description or contact us for clarification.
  • Final sale items are not eligible for return or exchange unless they are defective or damaged upon arrival.